They did not get the email.

Check spam for a message from Willa, or resend the invite.

The invite link says expired.

Send a new invite from Settings.

They can sign in with that account; the invite adds your company to it.

They signed up from the homepage instead of the invite link. Ask them to open the invite email link while signed in.

Give your team access to leads, calls and appointments.

Where in Willa: Settings > Team

Who can do this: Owners and admins.

1
Send an invite
Enter their name, email and role.
2
They accept
They click the email link, set a password or sign in and join your company right away.
3
Manage roles
Owners and admins can change settings. Members work leads.

They did not get the email.: Check spam for a message from Willa, or resend the invite.
The invite link says expired.: Send a new invite from Settings.
My coworker already has a Willa account with another agency.: They can sign in with that account; the invite adds your company to it.
They were asked to set up a new agency.: They signed up from the homepage instead of the invite link. Ask them to open the invite email link while signed in.

Need a hand? Email kyle@heywilla.ai.