Willa gives callers old hours.

Changes reach Willa when you save. Press Save in the Knowledge section again and wait a minute before testing.

Lead alerts aren't arriving.

Check spam and add willa@mail.heywilla.ai to your contacts. Shared inboxes sometimes filter automated email.

Enter 12:00 AM to 11:59 PM for each day, or write '24/7' in the hours box. Willa answers around the clock regardless.

In Google Business Profile, choose 'Ask for reviews' and copy the link it gives you.

Set your agency name, website, location, notification email and the hours Willa should share with callers.

Where in Willa: Settings and Willa > Knowledge

Who can do this: Owners and admins.

1
Open Settings
Add your agency website, office location and the notification email for new leads.
2
Add business hours
On the Willa page under Knowledge, set your hours for each day. Willa tells callers when your office is open and still answers 24/7.
3
Add your Google review link
In Settings, paste your Google review link so review requests send families to the right place.
4
Save
Willa picks up changes the next time her knowledge syncs, which happens when you save.

Call your Willa number and ask 'What are your hours?' She should read back what you entered.

Willa gives callers old hours.: Changes reach Willa when you save. Press Save in the Knowledge section again and wait a minute before testing.
Lead alerts aren't arriving.: Check spam and add willa@mail.heywilla.ai to your contacts. Shared inboxes sometimes filter automated email.
We're open 24/7.: Enter 12:00 AM to 11:59 PM for each day, or write '24/7' in the hours box. Willa answers around the clock regardless.
Where do I find my Google review link?: In Google Business Profile, choose 'Ask for reviews' and copy the link it gives you.

Need a hand? Email kyle@heywilla.ai.