By Jordyn J · Updated October 31, 2026
How IDD providers in Pennsylvania get more referrals
The short answer
In Pennsylvania, many new IDD clients reach providers through supports coordinators at Supports Coordination Organizations (SCOs). The providers who get referred again are the ones who answer quickly, say clearly what services, areas and start dates they can offer, and keep the coordinator updated after the family calls.
Who refers families in Pennsylvania?
The main state agency is the Pennsylvania Department of Human Services, Office of Developmental Programs (ODP). Locally, referrals often run through ODP, the county Administrative Entities and the Supports Coordination Organizations whose supports coordinators help people choose providers. Program rules change, so confirm enrollment and eligibility details with the state agency rather than relying on any marketing guide, including this one.
What should I do to get more referrals?
- Build relationships with supports coordinators at the SCOs in each county you serve. They help people compare and select providers.
- Publish the ODP services you provide, the counties you cover and your current openings.
- Respond to every referral the same day, even when the answer is that you are full, so coordinators keep calling you.
How fast should I respond?
Same day for coordinators, and within minutes for families when you can. Coordinators often contact several providers for one person, and families make calls in the evening when the office is closed. Measure your own response time for a month before changing anything, so you know your starting point.
Frequently asked questions
Who refers IDD clients to providers in Pennsylvania?
In Pennsylvania, supports coordinators at Supports Coordination Organizations help people in ODP programs find and choose providers. Families may also contact providers directly.
How does a Pennsylvania provider qualify to serve ODP waiver participants?
ODP sets provider qualification requirements. Confirm current requirements directly with the Office of Developmental Programs.
What gets a Pennsylvania IDD provider more referrals?
Fast, reliable responses to supports coordinators, accurate information about services and counties, and good communication once services start.
Next step
See how fast your agency responds when a referral comes in, and what slow responses cost you.
Get the free growth auditOr read about Willa for IDD providers.