For IDD providers
Answer every family and support coordinator, first
Willa gives IDD service providers 24/7 intake, booked intake meetings and follow-up that doesn't depend on who is in the office.
The short answer
Willa is an AI intake and marketing platform for IDD service providers. She answers every call, text and web inquiry from families and support coordinators, asks the same intake questions every time, books the intake meeting into your calendar, and follows up until the family decides. Plans start at $349/month with a 7-day free trial, and every agency gets HIPAA safeguards and a Business Associate Agreement.
Who it is for
Agencies that provide in-home, community or day supports to people with intellectual and developmental disabilities, and that get new clients through families, support coordinators, case managers and state or county referral networks.
- Single-location IDD providers whose office line goes to voicemail after hours
- Agencies that also provide non-medical home care
- Multi-location groups that want one intake process across every office
What Willa does
Referrals in IDD services often go to whichever provider answers first with a clear next step. Willa makes sure that is you.
- Answers calls, texts and web chat 24/7 using your agency's name
- Asks who the referral is for, the supports needed, location, funding source and timeline
- Books an intake or meet-and-greet into your calendar and hands your team the notes
- Runs custom follow-up sequences that stop as soon as the family books
- Tracks which referral sources and campaigns bring in families who start services
What Willa does not do
Willa does not determine waiver eligibility, approve service plans or give clinical advice. She explains what your agency offers, points families to the right state or county contact when funding questions come up, and hands anything urgent to your team.
Pricing
Plans start at $349/month. Every plan includes a 7-day free trial, no setup fees and cancel anytime. See the pricing page for what each plan includes.
Privacy and trust
Every agency gets HIPAA safeguards, a Business Associate Agreement and data kept separate from every other agency. Each agency remains responsible for its own compliance.
Frequently asked questions
- Can Willa handle referrals from support coordinators?
- Yes. Willa answers calls, texts and web forms from support coordinators the same way she answers families: she captures who the referral is for, the supports needed and the timeline, then books an intake meeting or hands the referral to your team with notes.
- Does Willa decide whether someone qualifies for waiver services?
- No. Eligibility and funding are decided by the state or county program responsible. Willa explains what your agency provides and points families to the right public contact when they ask about funding.
- Is Willa HIPAA-ready for IDD providers?
- Willa includes HIPAA safeguards and a Business Associate Agreement with every agency, and keeps each agency's data separate. Each agency stays responsible for its own compliance.
- How much does Willa cost for an IDD agency?
- Plans start at $349/month. Every plan includes a 7-day free trial, no setup fees and cancel anytime.