By Jordyn J · Updated October 31, 2026
How IDD providers in New York get more referrals
The short answer
In New York, many new IDD clients reach providers through care managers at Care Coordination Organizations (CCOs). The providers who get referred again are the ones who answer quickly, say clearly what services, areas and start dates they can offer, and keep the coordinator updated after the family calls.
Who refers families in New York?
The main state agency is the New York State Office for People With Developmental Disabilities (OPWDD). Locally, referrals often run through OPWDD's Front Door process and the Care Coordination Organizations whose care managers help people find and choose providers. Program rules change, so confirm enrollment and eligibility details with the state agency rather than relying on any marketing guide, including this one.
What should I do to get more referrals?
- Build relationships with care managers at the CCOs operating in your region. They help people and families compare providers, so a fast, specific response puts you on their shortlist.
- Publish the services you are authorized to provide, the counties you serve and current openings, and keep them up to date.
- Families in New York often call several providers after receiving eligibility. Answering after hours and on weekends makes a difference.
How fast should I respond?
Same day for coordinators, and within minutes for families when you can. Coordinators often contact several providers for one person, and families make calls in the evening when the office is closed. Measure your own response time for a month before changing anything, so you know your starting point.
Frequently asked questions
Who refers IDD clients to providers in New York?
In New York, people found eligible by OPWDD typically work with a care manager from a Care Coordination Organization, who helps them find and choose providers. Families may also contact providers directly.
How does a New York provider become an OPWDD provider?
OPWDD has its own provider application and approval process. Confirm current requirements directly with OPWDD before marketing a service.
What do CCO care managers want from a provider?
A quick, clear answer: whether you have availability, which services and areas you cover, how soon services could start and who their contact is.
Next step
See how fast your agency responds when a referral comes in, and what slow responses cost you.
Get the free growth auditOr read about Willa for IDD providers.