I renamed her but she still says Willa.

Check your custom greeting. If it says 'Willa', edit the text. Then save.

The voice sounds different on a phone call than in the preview.

Phone lines compress audio. Preview a couple of voices on a real call before deciding.

She'll always say she's an AI assistant if asked. That can't be changed.

Rename your assistant, choose a voice and adjust how warm, brief or formal she sounds.

Where in Willa: Willa > Voice & greeting

Who can do this: Owners and admins.

1
Assistant name
Willa is the default. You can give her another name and she will introduce herself that way on every call.
2
Voice
Preview voices and pick the one that fits your agency.
3
Personality
Adjust warmth, pace and formality.
4
Greeting
Edit the opening line. If you renamed her, update any custom greeting that still says Willa.

Call your Willa number. She should greet callers with the new name and voice.

Willa always says she is an AI assistant if asked. She never pretends to be human.

I renamed her but she still says Willa.: Check your custom greeting. If it says 'Willa', edit the text. Then save.
The voice sounds different on a phone call than in the preview.: Phone lines compress audio. Preview a couple of voices on a real call before deciding.
Callers ask if she's a real person.: She'll always say she's an AI assistant if asked. That can't be changed.

Need a hand? Email kyle@heywilla.ai.