Consent, STOP replies and quiet hours
How Willa keeps automatic calls and texts permission-based and respectful.
Who can do this: Applies to everyone automatically.
- 1
Consent comes first
Willa only calls or texts automatically when the lead gave consent, for example by checking the box on your form.
- 2
STOP always works
If someone replies STOP or asks Willa to stop, they are marked do not contact and follow-up ends.
- 3
Quiet hours
Automatic outreach only happens during your contact window.
- 4
Handing off
If a family asks for a person, Willa hands the conversation to your team.
Common problems
- A family asked to stop but I want to call them.
- Your team can still call them personally if appropriate, but Willa won't contact them again automatically.
- Can I turn off the consent requirement?
- No. Automatic calls and texts require recorded consent from the lead.
- A lead texted STOP by mistake.
- Ask them to text START or contact them directly; your team can update their status.
Related guides
Need a hand? Email kyle@heywilla.ai.