Willa says a coordinator will confirm the time.

Your calendar may be disconnected. Willa only confirms bookings once Google accepts the event.

I connected the wrong Google account.

Disconnect in Settings and connect again with the right account. Use a private browser window if Google signs you in automatically.

Your calendar may be fully booked in the coming days, or all-day events are blocking everything. Mark all-day events as 'Free'.

Check your Google Calendar time zone matches your office.

Meet links need a Google Workspace or personal Google account with Meet enabled.

No. She only reads when you're free or busy.

Let Willa offer real open times and book consultations onto your calendar.

Where in Willa: Settings > Integrations

Who can do this: Owners and admins, signed in with the Google account that owns the intake calendar.

1
Connect Google
Click Connect Google Calendar and sign in with the calendar your intake team uses.
2
Check availability
Willa reads only free and busy times. She never reads event details.
Appointments. Every consultation Willa books shows up here.
3
Video calls
If you offer video assessments, a Google Meet link is created automatically.

Call Willa and ask to book. She should offer real open times, and the booking should appear on your Google Calendar.

Willa says a coordinator will confirm the time.: Your calendar may be disconnected. Willa only confirms bookings once Google accepts the event.
I connected the wrong Google account.: Disconnect in Settings and connect again with the right account. Use a private browser window if Google signs you in automatically.
Willa offers no times.: Your calendar may be fully booked in the coming days, or all-day events are blocking everything. Mark all-day events as 'Free'.
Times are off by an hour or more.: Check your Google Calendar time zone matches your office.
Video calls have no Meet link.: Meet links need a Google Workspace or personal Google account with Meet enabled.
Can Willa see our appointments' details?: No. She only reads when you're free or busy.

Need a hand? Email kyle@heywilla.ai.