An applicant never got a call.

They may not have agreed to a call, it's outside calling hours in their time zone, or they're marked do not call.

Willa used an old script.

Save your phone settings again so the latest screening script is used.

Willa tries up to two more times. You can also press Call now or mark them as no call.

Have Willa call new applicants who agreed to a call and ask a few screening questions.

Where in Willa: Hiring > Settings

Who can do this: Owners and admins on Professional or Concierge.

1
Turn on screening calls
Choose your questions and calling hours (9am to 7pm by default).
2
Applicants consent
Only applicants who agree to a call are contacted. Willa tries up to two more times if they miss it.
3
Review results
The candidate card shows the transcript, recording and summary.

Willa never promises a job or asks about protected topics.
If you set up your phone line before screening calls existed, save your phone settings again.

An applicant never got a call.: They may not have agreed to a call, it's outside calling hours in their time zone, or they're marked do not call.
Willa used an old script.: Save your phone settings again so the latest screening script is used.
The candidate didn't answer.: Willa tries up to two more times. You can also press Call now or mark them as no call.

Need a hand? Email kyle@heywilla.ai.